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Discover how Avon transformed HR support using Zendesk automation, self-service, integrations, and analytics to boost efficiency, employee experience, and retention.
What does a beauty product giant know about brilliance in HR and employee experience? It turns out to be everything. Ask Avon, and the answer would be a need for the right foundation. While the brand is perhaps well-known and most famous for its international reach in direct-to-consumer beauty, in the background, it has been quietly overhauling another integral piece of its identity which is how it supports and empowers employees. Every organization focuses on being employee-centric, and in an attempt to do so, their HR departments are flooded with tickets, requests, and burnout. In the midst of all these, Avon did something different. They didn simply roll out a tool. They redesigned how people engage with HR. This listicle explores the top seven strategic tactics from automation to self-service. These strategies assisted in streamlining
Avon focused on Zendesk automation concepts to manage FAQs, PTO requests, policy clarifications, and other routine questions. But they drew a firm line between what should be automated" ?and what shouldn.
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