Quick Answer
Discover why governance, knowledge quality, and workflow design are critical to scaling secure, effective agentic AI service operations.
Agentic service is moving customer support from reactive response management toward autonomous issue resolution, yet the organizations that scale it successfully will not be the ones that simply deploy the most AI agents. They will be the ones who build the strongest foundations around governance, knowledge quality, workflow design, AI monitoring, and service performance management.
Zendesk’s Build Frameworks to Scale Agentic Service Masterclass is positioned around that reality. The webinar is designed to help CX and IT leaders assess agentic service readiness, build a practical action plan, evaluate knowledge, workflows, data, and governance, and define outcome metrics and guardrails before scaling AI across service operations.¹
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