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Explore how AI agents, retail analytics, and intelligent product discovery help retailers transform stores into connected, data-driven environments that improve customer experience, operational efficiency, and business outcomes.
Physical retail is entering a more demanding phase of AI maturity. The early conversation focused on automation, personalization, self-checkout, and digital convenience. Those capabilities remain important, but they do not fully address the operating reality of modern stores. Enterprise retailers now need systems that can interpret customer intent, connect product discovery to availability, guide associates, prioritize operational tasks, and support governed decisions across the store environment.
Deloitte’s 2026 Global Retail Industry Outlook reports that 68% of retail executives expect agentic AI adoption within the next 12 to 24 months, while chat-based tools are already driving 15% to 20% of referrals for some retailers.1
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