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Inventory accuracy directly affects omnichannel availability, fulfillment, replenishment, and customer promises. Learn how retail leaders can reduce inventory drift, improve exception management, and build greater confidence in inventory decisions.
Inventory accuracy used to be treated as a stockroom control: count what is on hand, reconcile the difference, and correct the system. In omnichannel retail, that definition is too narrow. Inventory data now determines whether a customer sees an item as available, whether an order is accepted, which location is selected for fulfillment, and whether a store team can execute the promise that has already been made.
RETHINK Retail’s 2026 inventory-accuracy webinar frames the problem directly: even at a 5% out-of-stock rate, roughly one in three baskets can be missing an item. The wider issue is confidence. Retailers may have inventory systems that look accurate at an aggregate level while store-level reality still produces substitutions, failed picks, unavailable products, wasted labor, and broken customer promises. [1]
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